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[payment] [flight amendments] [cancellations]
[alterations - customer] [alterations by us] [insurance] [passports] [limitations] [disputes] [holiday ownership resorts]
1) PAYMENT
At the time of booking a minimum deposit of £75 per person plus insurance cost is payable. The balance is due 10 weeks prior to departure. It this is not received Let’s Go Luxury reserves the right to cancel your holiday. If the booking is made within 10 weeks of departure date the total holiday cost is payable at the time of booking. If payment is made by credit card a surcharge of 2% will apply.
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2) FLIGHT AMENDMENTS
Flights are scheduled months in advance and very occasionally factors may result in flight consolidations making changes to your flight. This can arise for many reasons. The flight information quoted may be subject to alteration and final details will be confirmed approximately 7-10 days before departure. Let’s Go Luxury cannot accept responsibility for any delays or changes to flights whatsoever.
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3) CANCELLATION OF YOUR HOLIDAY
If you or one of your party cancels all or any part of the booking, Let’s Go Luxury will require written confirmation to be sent to its head office by recorded delivery. The cancellation is only effective from the date written notice of cancellation is received. The following charges will apply to each person canceling. The percentage figure shown is the percentage of the price of the holiday which is cancelled that is payable by the client:
Accommodation and insurance:
After booking has been confirmed 100%
All other charges:
more than 56 days prior to departure loss of deposit
29-56 days prior to departure 50%
15-29 days prior to departure 70%
0-14 days prior to departure 100%
In addition to the above charges Let’s Go Luxury reserves the right to add under occupancy supplements to other members of the party where less than the whole party cancel. If holiday insurance has been arranged clients may be able to recover the cancellation charges, depending on the reasons for canceling. Please check the policy for details.
4) ALTERATIONS BY YOU
If once the booking has been accepted by Let’s Go Luxury, you wish to make any alterations to the booking, Let’s Go Luxury will do all it can to assist you although it is under no obligation to make any alterations and in the event the requested alterations not be achievable, the original arrangements will remain in force. If Let’s Go Luxury receive written notification not less than 56 days before the day of departure then we reserve the right to make a small administrative charge. You will also be required to pay any additional costs arising from the alteration. However, any alterations made by you less than 56 days prior to the departure may be treated by Let’s Go Luxury as a cancellation and so are subject to the cancellation charges referred to in paragraph 3. Let’s Go Luxury will not be responsible for the additional cost of any changes you make whilst on holiday, and these must be paid for by you. Let’s Go Luxury will not make refunds for any services or accommodation booked, but not used.
5) ALTERATIONS BY LET’S GO LUXURY
Let’s Go Luxury do not control the day to day management of the accommodation provided. It is not our intention to make changes to, or cancel your holiday once we have accepted your booking. However, from time to time it may be necessary and we may be forced to do so. If such events occur before your departure date and consequently your holiday has to be materially modified or cancelled, Let’s Go Luxury will, if practicable, offer alternative arrangements. If alternative arrangements cannot be made, or the proposed arrangements are not acceptable, a full refund of all monies paid, less any reasonable expenses incurred by us will be made to you. Let’s Go Luxury will be under no further liability to you or any other member of your party arising out of cancellation of your holiday.If you are staying at one of our Holiday Ownership resorts on a promotional visit, and your apartment becomes unavailable due to circumstances beyond our control, we will accommodate you in the nearest Holiday Ownership resort available. If the alternative is not acceptable we can either refund your accommodation money in full or offer you a rental apartment for which a supplement will be payable. However, no refund of flights can be offered for Holiday Ownership bookings.
6) INSURANCE
Each member of your party must take out travel insurance with a reputable insurer, either by arrangement through Let’s Go Luxury or otherwise. The policy must insure each member of your party against cancellation, personal accidents and medical and other travel risks. You should take care to make sure that items of significant value are adequately covered because most policies impose limits on the value of individual items. If insurance is arranged through Let’s Go Luxury, you should read the policy and make sure that you consider the cover provided is satisfactory. Additional cover can usually be arranged on request, the additional cost of which must be paid for by the client.
7) PASSPORTS, VISAS AND HEALTH
Each person travelling should be in possession of a ten year passport. Visas are required for some countries, the requirements often depending on the nationality of the traveller. Please check the requirements of the country to which you are traveling Some countries also require proof of inoculation against certain diseases. It is your responsibility to ensure that each member of your party has the correct passport, visas and other travel documentation. Enquiries as to the requirements of the country or countries to be visited should be made to the embassy, consulate or other authority of each country concerned.
8) LIMITATION OF LIABILITY
a) Let’s Go Luxury will exercise reasonable care in making the arrangements for the holiday booked and will compensate you and the members of your party for any loss, damage or delay which arises directly in consequence of its neglect to exercise such reasonable care. Let’s Go Luxury will be under no further liability for any loss suffered by you or any member of your party.
b) You should be aware that it is possible that some of the facilities referred to in the brochure or described to you by Let’s Go Luxury may be unavailable for all or part of your holiday. This can arise for many reasons including, but not limited to weather or other local conditions, maintenance or refurbishment, public or religious holidays or festivals, or holidays taken out of season. Holidays are booked on the basis that availability of facilities may be so limited, and Let’s Go Luxury will not be liable to you for any such limitations.
c) Any flights forming part of the holiday arrangements are sold subject to the terms and conditions on the ticket issued by or on behalf of the carrying airline. In most cases the airline’s liability is also limited.
d) Unless Let’s Go Luxury has been negligent, it shall not be liable for loss of, or damage to baggage, or for any delay in its arrival.
e) Accommodation that is offered but does not feature in the brochure may not be of the same standard.
f) Let’s Go Luxury shall not be liable for any failure to perform the contract which is due to unusual or unforeseen circumstances beyond the control of Let’s Go Luxury or our suppliers, the consequences of which could not have been avoided even if all care had been exercised: including but not limited to war, riot, civil strike, industrial dispute including air traffic control disputes, terrorist activity, natural and nuclear disaster, fire or adverse weather conditions, technical problems with transport, closure or congestion of airports or ports.
9) DISPUTES
This agreement is governed by English Law and exclusive jurisdiction is conferred on the English Courts to decide any disputes which may arise.
10) HOLIDAY OWNERSHIP RESORTS
During your stay at one of our holiday ownership resorts you will be scheduled to attend a presentation at a time convenient to yourselves. You will be toured around the complex and shown through the show apartments by a representative who will explain the benefits of Holiday Ownership. Age restrictions may apply. This only applies to Holiday Ownership resorts and not to the villa and rental apartments featured in the second section of the brochure.
Let’s Go Luxury
Lodge Farm, Barkestone Lane, Bottesford, Notts NG13 0DH.
Tel: 01949 844218
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